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AIW 101 · For everyone

AI at Work: Agents

Using and building AI agents at work: what agents do while you are busy, what they can see, instructions hidden in mail and forms, and how to check, stop and retire one.

10 lessons · about 41 min · quiz · certificate

Course outline

Lessons

Part 1Using agents6 lessons · 26 min

  1. 1What office agents do while you are busyHow one request to an agent becomes many actions · Agents that start work on a schedule or a trigger · Agents that join a team with their own account3:51
  2. 2Choosing the work to hand an agentWhich tasks suit an agent and which stay with you · How an agent running a shop gave its stock away · How to brief an agent on the job and its limits4:13
  3. 3What your agent can seeWhy an agent reaches everything you can open · When sensitivity labels and data loss rules fail · Connecting only the accounts a task needs4:25
  4. 4Instructions hidden in mail, invitations and formsWhy an agent can take orders from what it reads · How a web form made a sales agent leak data · Attacks seen on the web and how you respond4:42
  5. 5When an agent acts in your nameWhose name is on what an agent sends or books · How a personal agent broke a gym's booking rules · Keeping approval on for what leaves your organization4:21
  6. 6Checking, stopping and reporting an agentReading what an agent asks you to approve · How an agent lost an instruction and kept deleting · Checking an agent's work and reporting problems4:35

Part 2Building agents4 lessons · 14 min

  1. 7Before you build an agent for othersWhat changes when others use an agent you built · Setting the limits and disclosures of a shared agent · When a chatbot's false claims count against a firm4:26
  2. 8Credentials, knowledge and sharing in an agent you buildWhose credentials an agent you build runs on · What an agent's knowledge files reveal to its users · Who can use your agent and what it connects to4:41
  3. 9Running and retiring an agent you builtReading an agent's runs and checking its logs · Changing an agent safely and switching it off · Handing an agent over or retiring it4:00
  4. 10The habits for agents you use and agents you build1:18
  1. Final quizOpens when every lesson is done.
  2. CertificateA dated record of completion, issued when you pass the quiz.